Service Level Policy

At Pty Ltd ("") we have a commitment to high service level standards for our all our clients.

You can choose any of the following communication options to get our attention.

  • email us at and we will respond within 24 hours (business days).
  • post letters to us at:

Customer Service
8 East Concourse

We will use our best endeavors to make our website available at all times, but cannot guarantee it will operate without interruptions or be error free. We cannot accept liability for any cases of its unavailability.

Access to the website is free to all. Access to password protected sections of the website is limited and can be accessed with a valid Drop user account.

Automated solutions, including tools, software applications and online systems used to access user accounts, whois details and any other domain related information, can only be used with permission. Please contact us to obtain permission.

We reserve the right to (i) refuse the provision of Services to any user, (ii) cancel user accounts and (iii) cancel, change and modify Services offered to users.