Cancellation Policy

Domain Registrations:

Domain registrations have a 3 day Grace Period during which a registrar can cancel a new domain name and receive a full refund from the .au registry. If a domain is cancelled during the 3 day Grace Period, a full refund for the domain registration fee will be issued.

Cancellations must be made in writing and sent to our email or faxed to: 07 3007 0075 (International: +61 7 3007 0075). You must include the Domain Password with the cancellation request. The domain password can be accessed from the following URL:

You can also retrieve your DOMAIN PASSWORD from your account. Go to My Domains > Domain name > EPP Code

Domain Auctions: does not provide refunds on cancelled domain auctions bids. Our terms and conditions state that once domain auctions have been invoiced, payment for the domain must be made.

  • 16 Users Found This Useful
Was this answer helpful?

Related Articles

Complaints ("") takes all complaints seriously and is committed to providing an...

Privacy Policy

PRIVACY STATEMENT       Introduction   This statement includes: our...

Customer Agreement

1. Introduction1.1 Pty Ltd ACN 135 424 878 (“Drop”) is a domain name...

Domain Name Registration Agreement

1. Introduction 1.1 Pty Ltd ACN 135 424 878 (“Registrar”) is a domain name registrar...

Auction Policy

DOMAIN AUCTIONS To place a bid on a domain we require you to be a registered member and you must...